User Manual

Call Center IA Pro v2.0

1. Login

Access the system using your authorized credentials. Admin mode allows for brand configuration, while Demo mode is limited to visualization.

Admin: agus / godmode
Demo: demo / demo123

2. Performing an Audit

Select a customer from the Audit Queue.
Click START AUDIT to connect with the live AI.
Monitor the real-time transcription and voice levels.
If a crisis is detected, the system will automatically trigger the Stress-AI protocol.

3. Reports and Analytics

At the end of each call, the system automatically generates an Executive Summary that can be saved or exported for KPI tracking.